Privacy Policy

1. Information we collect

We may collect the following types of information:

• Account details — name, email address, and password when you register.
• Order and delivery details — shipping address, phone number, city, delivery preferences, gift messages, and payment method selected (we do not store full card or wallet credentials on our servers).
• Communications — messages you send via our contact form, commission requests, WhatsApp, or email.
• Reviews and wishlists — product ratings, review text, and saved items linked to your account or session.
• Newsletter — email address if you subscribe to updates or promotions.
• Technical data — IP address, browser type, device information, pages visited, and cookies or similar technologies used to keep the site working and improve your experience.

2. How we use your information

We use personal information to:

• Process and fulfil orders, including shipping and customer support.
• Send order confirmations, delivery updates, and service-related messages.
• Manage your account, wishlist, and order history.
• Respond to enquiries, commission requests, and complaints.
• Apply coupons, calculate shipping, and prevent fraud or misuse.
• Send marketing emails where you have opted in (you may unsubscribe at any time).
• Improve our website, products, and customer experience through analytics.
• Comply with legal obligations and enforce our Terms & Conditions.

3. Legal basis for processing

We process your information where necessary to perform a contract with you (for example, completing a purchase), where you have given your consent (for example, marketing emails), where required by law, or where we have a legitimate interest in operating a safe and effective online store — provided that interest is not overridden by your rights.

4. Sharing your information

We do not sell your personal data. We may share information with trusted third parties only when needed to run our business, including:

• Courier and logistics partners to deliver your order.
• Payment processors (such as Safepay, JazzCash, EasyPaisa, or bank transfer processors) when you choose those methods.
• Email and hosting providers that help us send messages and operate the website.
• Cloud storage and image delivery services used to display product photos.
• Analytics tools that help us understand site usage in aggregate form.

We may also disclose information if required by law, court order, or to protect the rights, property, or safety of Art Dastak, our customers, or others.

5. Cookies and similar technologies

We use cookies and local storage to keep you signed in, remember cart and wishlist items, and understand how visitors use our site. You can control cookies through your browser settings, but disabling them may limit some features such as checkout or account login.

6. Data retention

We retain order and account records for as long as needed to provide our services, handle returns or disputes, and meet accounting or legal requirements. Marketing preferences and inactive accounts may be removed after a reasonable period unless you ask us to delete them sooner.

7. Security

We take reasonable technical and organisational measures to protect your information, including secure connections and access controls. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your choices and rights

Depending on applicable law, you may have the right to:

• Access, correct, or update personal information we hold about you.
• Request deletion of your account or certain data, subject to legal retention needs.
• Opt out of marketing communications at any time.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

9. Children

Our store is intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us data, please contact us so we can remove it.

10. International customers

Art Dastak is based in Pakistan and primarily serves customers within Pakistan and the diaspora. If you access our site from outside Pakistan, your information may be processed in Pakistan or by service providers in other countries where they operate.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. Continued use of the site after changes means you accept the revised policy.

12. Contact us

For privacy-related questions or requests, reach us at hello@artdastak.com or via our contact page. Business hours: Monday–Saturday, 10am–6pm PKT.